********************************* Milestone XProtect Advanced VMS 2013 ********************************* This readme file provides you with information about any last-minute changes to the product as well as known issues, licensing information, how the software installation CD is structured, how to contact product support, etc. ------------- Known Issues: ------------- When upgrading from a previous version of XProtect Corporate, do not uninstall the Download Manager before uninstalling the management server. When upgrading from version 4.1 or earlier of XProtect Corporate, the log entries are not migrated from the old log database. If choosing to install the server database on an existing remote SQL server, and both IPv4 and IPv6 are enabled but the network only supports IPv6, the SQL Server cannot be contacted using the host name. Instead. using the IP address of the SQL Server solves the problem. If running the XProtect Smart Client in a language using a non-Latin alphabet, the language for non-Unicode programs in Windows must be set to that non-Latin language. In Windows 7, this is selected in: Control Panel -> Region and Language -> Administrative. In the XProtect Smart Client, if the 'Video Quality' feature is used and then disabled, the feature is actually not disabled before switching to another view. The management server host name and IP address must be identical when moving from one server to another. When you move the management server from one physical server to another, it is very important that you give the new server the same host name and IP address as the old one, because the recording server connects to the host name and IP address of the old management server. If the new management server has been given a new host name and/or IP address, the recording server will not be able to find the management server and you will have to manually stop each recording server in your system, change the management server URL, and restart the recording server. On rare occasions, restoring the configuration will fail with the following error message "Failed to open the explicitly specified database". When this happens, the SQL database will be in recovery mode and cannot be used. Workaround: uninstall the management server, delete the failed SQL database (using the Microsoft SQL Management Studio tool), reinstall the SQL database and the management server and restore the configuration. Anti-virus scanning should be disabled on the %ALLUSERSPROFILE%\Milestone folder to avoid files being locked by the anti-virus software. Generating a System Monitor PDF report might fail on some machines. If performing PTZ actions in the XProtect Smart Client by holding down one of the PTZ overlay buttons in the view, the buttons disappear after 10 seconds. To make the buttons re-appear, release the button. However, PTZ actions will continue even when the buttons disappear. On rare occassions, the timeline in the XProtect Smart Client will disappear, but you will still be able to play back video. Restarting the XProtect Smart Client will make the timeline re-appear. Smart Client performance may have degraded 10-20 % on CPUs older than 5 years, e.g. Pentium 4. New installations on Windows 2003 Server may fail when setting up the IIS. If this happens, re-run the installer and it will complete without errors. The System Monitor functionality only works on computers using a gregorian (Western) calender. If having the Service Channel or Log Server installed on a seperate PC, the IIS on that PC must run on the same port as the IIS on the Management Server PC. Otherwise installation will fail. It is highly recommended to remove any program that using port 80 or port 443 on the Management Server as they will conflict with the Internet Information Service. Installing the system on a Windows 2003 64-bit machine might fail with : "Failed to enable ASPNET for website path IIS://localhost/W3SVC/1/Root/ServerConnector". This is a bug in the OS. Re-installing XProtect Advanced VMS will solve the problem. After installation of XProtect Advanced VMS you may end up in a situation where one or more App pool in the IIS are stopped. This is a bug in OS and can be fixed by applying this hotfix -> http://support.microsoft.com/kb/960412. If you get into this situation the App Pools must be restarted manually. If upgrading directly from XProtect Corporate 3.1 or earlier and using a local SQL Express Server, the installation will fail after the user has been prompted to restart the SQL Server. Running the installer again will successfully install XProtect Advanced VMS. --------- Licensing: ---------- The product contains technology to prevent unlicensed use of the product. Before the expiration of the grace period, you must perform a mandatory online or offline activation of the product in order not to lose any video data. Failing to activate the product before the grace day period expires, will result in a disruption of operation. When you have added computers or camera hardware, you must also reactivate the product before a new grace day period expires. The grace day period is typically 30 (thirty) days from the date of adding the camera. ---------------- Product Support: ---------------- To obtain product support, contact your Milestone XProtect Advanced VMS reseller. You can also visit the “Support” section on the Milestone website (www.milestonesys.com), which contains server and storage capacity calculators, as well as other useful tools, downloads, documentation, etc.